Privacy Policy

Information We Collect

Dan's Appliance collects information that customers provide directly through our contact, quote, repair request, delivery, financing, kitchen-package questionnaire, complaint, and Ask a Tech forms. This may include your name, mailing address, telephone number, email address, appliance model and serial number information, and details about your service or purchase request.

For the Ask a Tech service specifically, we collect: your Ask a Tech request number; the questions you submit; your description of the appliance problem; the appliance model and serial number you provide; the date and version of the service terms you agreed to; payment status; a PayPal transaction reference number; and email-delivery status for the technician response.

Payment credentials are processed by PayPal or another authorized payment provider. Dan's Appliance does not receive or store your full payment-card number or card security code.

When you visit our website, standard server and analytics tools may automatically collect information such as your IP address, browser type, pages visited, and referring website. This information is used to understand how visitors use the site and to improve its content.

Why We Collect It

We collect information to respond to your requests for pricing, availability, service, parts, delivery, installation, and other customer-service purposes.

We may also use your contact information to follow up on a submitted request, confirm a delivery or service appointment, or communicate about an existing order or repair.

How We Use Your Information

Dan's Appliance uses the information you provide to respond to your request and to provide the products and services you have requested or purchased.

We do not sell your personal information to third parties for their own marketing purposes.

When Information May Be Shared

In the ordinary course of business, your information may be provided to manufacturers, distributors, delivery providers, warranty administrators, insurers, financing companies, payment processors, or our website and technology service providers (including GoDaddy) when necessary to fulfill your request or complete a transaction.

Ask a Tech requests are routed to designated Dan's Appliance service and backup mailboxes for review and response by a service technician. Your request information is not shared with unrelated third parties for marketing purposes.

We may also disclose information when required by law, court order, or government authority.

How Long We Retain Information

We retain customer information for as long as reasonably necessary to fulfill the purposes described in this policy, to comply with applicable legal requirements, and to resolve disputes or enforce our agreements.

How We Protect Your Information

Dan's Appliance takes reasonable steps to protect the information you provide from unauthorized access, use, or disclosure.

No method of online transmission or electronic storage is guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored on our systems.

Cookies and Tracking Tools

Our website may use cookies, analytics tools, or embedded content from third parties. These tools may collect information about your visit, including pages viewed and time spent on the site.

You may be able to disable cookies through your browser settings. Disabling cookies may affect some website functionality.

Some pages on this website may contain affiliate links and third-party affiliate tracking images or pixels. These technologies may record an advertisement impression, referral, link click, or qualifying purchase so that a commission can be attributed to Dan's Appliance. Dan's Appliance may receive a commission from qualifying purchases made through identified affiliate links. The third-party merchant and affiliate network may process information under their own privacy and cookie policies.

Your Rights

You may contact Dan's Appliance to request access to, correction of, or deletion of personal information we hold about you, to the extent permitted by applicable law.

To make a request, please call 724-845-8141 or email [email protected].

Privacy Questions

If you have questions about this Privacy Policy or how Dan's Appliance handles your information, please contact us:

Dan's Appliance · 168 3rd Street, Leechburg, PA 15656 · Phone: 724-845-8141 · Email: [email protected]